BUSINESS OPERATION AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL REPORTS AND FINANCIAL STATEMENTS APPENDIX Furthermore, GC treats all customers equitably and protects confidential data by creating a Data Lost Protection (DLP) system and establishing a policy and working team to develop the management and protection measures for customer data in accordance with the Personal Data Protection Act (PDPA). The Company also supervises its operation to ensure absence of profiteering and unfair trade conditions. Suppliers GC has retained supplies of materials to ensure that we can delivery products and services with quality that meets the requirements of our customers as well as supports the confidence in our production process and continuous business expansion. Our supply policy is targeted to be effective, transparent, fair, verifiable and in compliance with laws together with prioritizing occupational health and safety principle, including responsible to the society and environment for sustainability and utmost benefits of the stakeholders. GC also emphasizes on accountability to the suppliers by formulating supplier management strategy covering effective supplier selection process, supervising and supporting suppliers to operate their business with responsibleness to the environment, society and corporate governance in accordance with the Supplier Code of Conduct, supplier’s performance evaluation, supplier relations management and supplier capability development. GC has carried out environmental, social and governance (ESG) assessment on the key suppliers within the high spending group (i.e., the 1st Tier Critical Supplier) for six (6) consecutive years whereby assessing 91 key suppliers in total and carried out review of external ESG assessment of two (2) suppliers. From the review, there was no operation which violated the labour rights, human rights, breach of corporate governance, business code of conduct, or violated the applicable laws, regulations or rules. In conclusion, the safety and legal compliance management met the standards. GC has held the Annual Supplier Conference to communicate our visions, operational plans and legal requirements as well as our strategies and business directions to our suppliers, and conveyed to them the business code of conduct and good corporate governance principles to emphasize our intention on anti-corruption on every aspect, ask for their co-operation on our no gift policy and support them to be a member of the Thai Private Sector Collective Action Against Corruption (CAC). GC also gives priority to hearing and accepting complaints both from our staff and third parties through our Whistleblower system, being in compliance with human rights principles and carrying on green industry practice for sustainability. Furthermore, GC has prepared itself in order to comply with the Personal Data Protection Act B.E. 2562 (2019) (PDPA) with regards to the procurement process, which is comprised of two (2) parts being personal data protection of the suppliers and personal data protection of our employees and third parties. In this connection, we have prepared documentation and work manual in line with the PDPA, which includes the notification on personal data protection, consent letter for personal data disclosure and supplier’s PDPA compliance assessment. The operational guidelines have been communicated by the supply department to each of the stakeholders, including suppliers, users and supply staff and PDPA compliance pilot project has been rolled out in respect of supply function involving personal data and are monitored to ensure that the procedures put in place has been correctly implemented. Business Competitors To ensure that treatment of business competitors is consistent with international standards and within the scope of the laws on trade competition, GC has established its Business Code of Conduct on Treatment of Business Competitors in conformity to those principles to ensure fair and transparent competition by neither seeking confidential information of business competitors through fraudulent or inappropriate means nor tarnishing their reputation with slanders. Creditors GC treats its creditors fairly and responsibly and strictly complies with contractual terms and conditions. A Payment Tracking System (PTS) has been set up to enable creditors to conveniently track and check payment statuses. The Company, in collaboration with financial institutes, has introduced an E-mail Advice System, which is based on GC’s Outsourced Payment System and informs its creditors in advance of a payment in process. An additional system has also been introduced to issue invoices, tax invoices, and receipts electronically. Accounts payable aging reports are also prepared for the benefit of tracking the resolution of overdue transactions. In the event that GC is unable to fulfill contractual obligations or terms, it will notify its creditors in advance to seek a common ground resolutions. 123