Risk Factor Key Risk Management Measures People and Organization Risk GC must cope with challenges in ensuring preparedness with regard to its people, organization, and culture to support new business models and evolving work formats in an efficient, adequate, and timely manner. People Analyze and define essential work skills suitable for the changing business environment; assess the knowledge and ability of current employees in order to design training programs that can enhance their knowledge and skills through GC NextGen in collaboration with target groups of employees so as to develop new work skills, such as customer focus, design thinking for business innovation and entrepreneurship; and regularly evaluate the outcomes. Monitor and survey employee opinions through questionnaires, such as the Wellbeing Pulse Survey and the Work From Home Survey, to determine their needs and well-being and optimize activities, policies, and modes of work for greater efficiency. Collaborate with leading consulting firms to conduct employee engagement surveys that cover various factors and thus allow for benchmarking against global companies in order to enhance and improve the work systems and enable GC to attract and retain knowledgeable and skilled personnel. Organization Enhance the flexibility, speed, and efficiency of the operations to keep up with the evolving business and situation, such as by encouraging cross function collaboration. Define a clear structure, action plans, roles and responsibilities, and a progress tracking and evaluation system for the FiT project to achieve end-to-end lean process improvement and drive digital transformation to adjust and optimize the operation of the organization. Normalize working from anywhere for office workers to create flexibility and accommodate the current situation as well as respond to the needs of the new generation of employees. Culture Organize activities that foster the corporate culture by promoting awareness, understanding, and implementation of GC SPIRIT values among employees at all levels, so that they consistently exhibit the four Core Behaviors. 94
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