BUSINESS OPERATION AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL REPORTS AND FINANCIAL STATEMENTS APPENDIX Whistleblower and Witness Protection Whistleblowers or witnesses who collaborate in the investigation will be provided with the following protections under the Whistleblower Policy: (1) A whistleblower, a stakeholder, or any person who cooperates in good faith in the investigation will be protected from retaliation (non-retaliation). Audit Committee Report The Audit Committee has held the meetings, the details of which are as set out in “Meeting Attendance and Remuneration of Individual Directors”. In this regard, details of the performance of the Audit Committee in 2021 are as set out in “Audit Committee Report”. Summary of Other Sub-committees’ Performance Other Sub-committees of the Company consist of the Corporate Governance and Sustainability Committee, the Nomination and Remuneration Committee and the Risk Management Committee had held meeting, the details of which (include number of meetings and meeting attendance of each member) are as set out in “Meeting Attendance and Remuneration of Individual Directors”. In this regard, details of the performance of other Sub-committees in 2021 are as set out in “Report of the Corporate Governance and Sustainability Committee”, “Report of the Nomination and Remuneration Committee” and “Report of the Risk Management Committee”. (2) Information of the whistleblower or of any persons involved will be classified as confidential according to GC’s regulations on information (3) The Company will provide suitable mitigation measures to the whistleblower or the affected party. Complaint Statistics In 2021, the Company received a total of 117 complaints under 7 categories as follows: Category Number of Complaints Progress Voice of Customer 84 80 cases have been resolved. 4 cases under process Voice from Community 11 11 cases have been resolved. Employee 12 12 employment termination Safety, Occupational Health and Environment - - Business Code of Conduct 7 4 cases with no violation. 2 cases with violation 1 cases under process Discipline or non-comply 2 1 case with no violation 1 case under process Fraud or corruption 1 1 employment termination 187
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