Since each stakeholder group is important to PTTGC’s business operation both directly and indirectly, PTTGC has deployed several communication channels to continuously address its stakeholders regarding to their issues of interest and to receive feedbacks, recommendations and expectations. PTTGC has been integrating stakeholder feedbacks and expectations into the company’s decision-making process and business planning.

PTTGC has classified external and internal stakeholders into four main groups: 1) Shareholder, 2) Business Partner, 3) Community, Society and the Environment and 4) Employee. The communication channels and stakeholders’ engagement approaches are different for each group in order to strengthen the relationships in accordance with the principles of Good Governance.

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More information on stakeholder engagement can be found in Integrated Sustainability Report 2017