Commitments

PTT Global chemical is devoted to providing trustworthy and quality of life with social responsibility with social and environmental care to all stakeholders. We persistently grow and cultivate proficient workforce with commitment to professional excellence while excelling in R&D in order to apply state-of-the-art technologies.

In addition, PTT global chemical not only aim to achieve as PTT flagship in chemical business, we also believes that business sustainability cannot success upon profitability alone, but by operating responsibility can sustain our growth path.

Stakeholder Engagement

PTTGC considers that relationship with stakeholder is an invaluable asset. The relationship with stakeholder is a key element which can result in business success and sustainability. According to Corporate Governance and Code of Conduct Handbook, it identifies clearly that the Corporate Governance Committee functions management by reporting the Company relationships with each group of stakeholders and improving relationships with stakeholders in compliance with good governance principles. The Company commits in the stakeholder rights protection by reflecting the values, expectations, concerns and worries of stakeholders in all of the Company's business plans. These feedbacks from stakeholders are integrated with decision making and implementing procedure in the organization. Issues from stakeholders are used in the materiality assessment presented in the report. PTTGC defines stakeholder groups, both internal and external groups, which have impacts on PTTGC operations into 8 groups, including

1) Shareholders 2) Customers 3) Partners 4) Creditors 5) Government 6) Employees 7) Communities, Society and Environment and 8) NGOs. Communication and engagement forms are different in each stakeholder group due to appropriateness. Identification of stakeholders affected by materiality can be undertaken by collecting data from various channels, both primary and secondary data, from PTTGC business units that have responsibilities in relevance with materiality, for example, receiving materiality from direct stakeholder through engagement channels, as identified in the table below and receiving materiality from attitude survey for customers, employees and communities in alignment with data collection from experts in the Company's business units. Potential stakeholder groups that have impact to PTTGC operations are identified by data.

Stakeholders Key Stakkeholder Interests Actions and Responses Engagement Channels
Shareholder Enhance business competitiveness capabilities Cooperate with various agencies and other companies to enhance operational efficiency
  • Annual General Meeting
  • Annual Report/Sustainability Report
  • Website
  • Annual shareholder visit to company operation sites
Customer Receive high quality products and services at a fair price Assign responsible units to provide customers with recommendations and consultations, including follow-ups on customer complaints, etc.
  • Annual Customer Meeting
  • Customer Service Center
  • Annual Customer Satisfaction Survey
  • Various company media channels, such as newsletters and magazines
Partner Operations are conducted with integrity, transparency and fairness Assign responsible units to provide suppliers with consultations, including follow-ups on complaints, etc.
  • Annual Supplier Conference
  • Monthly Supplier Meetings
  • Approved Vendor List
Creditor Compliance with conditions and agreements as stipulated in contracts Assess debt default probability and creditor satisfaction levels
  • Four joint CSR activities
  • Four Analyst meetings
Public Sector Company cooperation in government activities Delegate responsible units for government relations to communicate with government agencies in an appropriate and transparent manner. Strict compliance with relevant laws related to business conduct
  • Networking with government agencies
  • Report results as per relevant laws
Employee Occupational health and safety as well as provision of welfare and remuneration Provide channels where employees can submit comments and complaints directly to managements, reflecting the company’s focus on labor and human rights according to the principles of the United Nations, including occupational health and safety measures as well as provision of comprehensive welfare and remuneration to all staff
  • Various communication channels and intranet
  • Quarterly CEO Townhall for employee
  • Annual Employee Satisfaction and Employee Engagement Surveys
Community Society and Environment Social and community impact arising from company operations Conduct business with discretion and caution in order to prevent impacts. Receive suggestions and feedbacks from communities and societies, as well as promote comprehensive information disclosure in an accurate and timely manner
  • 2,000 community visits
  • 252 social and environmental activities
NGO Company cooperation with nonprofit organizations Communicate company procedures to nonprofit organizations, including channels providing nonprofit organizations with the opportunity to offer suggestions and submit complaints directly to the company
  • General issues can be communicated via the company website, http://www.pttgcgroup.com/th/contact/form
  • Issues and incidents relating to the Koh Samet oil spill can be communicated via a dedicated website, http://pttgc-oilspill.com/ContactUs/Index